Maynard Ferguson was one of my trumpet-playing heroes in high school. He was a fabulous trumpet player who (I’m told) wasn’t able to teach others how to do what he did. That’s not unusual. Some people can do a thing but don’t understand exactly how or why they’re so good at it. Teaching, coaching, and … Read more
Summary: New technology (like AI) won’t help your business unless your team understands some basic concepts. Tools require more than procedures. They often require technology training, including new mental models, to avoid dumb mistakes. It’s fun to believe in silver-bullet solutions, but they often fail because they ignore the complexity of the situation. E.g., “Why … Read more