Summary: This article explores the traits and tactics of untrustworthy salespeople, contrasting an honest experience with a manipulative one. It outlines behavioral “tells” and deceptive email tactics often used by insincere salespeople. In the last few weeks I have had two radically different experiences with people trying to sell me their services to help me…
Brainstorming doesn’t work that well unless you follow the right procedures. The typical “brainstorming” session involves announcing a topic and inviting people to propose their ideas in an allegedly non-judgmental environment. A bunch of people get together in a conference room and say whatever they think. There are several problems with this model. People don’t…
You’ve heard of WordPress, but have you heard of WordCamp? It’s a great opportunity to learn more about WordPress, but also to get some general ideas about content, publishing, e-commerce, software development, and many more things. It’s worth your time even if you don’t use WordPress. I did a talk there a few years ago….
Sorry to be philosophical for a moment here, but it fits today’s topic. Human society needs two impulses: protection and exploration. Somebody needs to explore the great unknown, try the new food, make friends with the weird tribe on the other side of the river, and somebody needs to make sure we don’t burn the…
Zain Kahn’s “Superhuman” email says workers want to use ChatGPT, but bosses aren’t so keen. Why? Don’t they want people to be more productive? Of course they do, but there are some legit dangers in using ChatGPT. Which sent me on a bit of a search. What can go wrong? Let’s say you’re a programmer…
I recently learned about “Gall’s Law,” which is a principle in software development, but I think it’s far more applicable. I absolutely love it. It goes like this. “A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot…
Amy Kean, the CEO and Creative Director of Good Shout, says that if you want to differentiate your media business, you should hire more weirdos. Media is a small, fairly tight-knit community, and most people want to fit in. But that can stifle creativity. There’s been an influx of “really average people,” Amy says, and…
Should we always defer to the lawyers when writing terms and conditions? No. Sometimes their overprotectiveness ruins opportunities. (If you’d rather watch and listen, here’s a link to the podcast version.) I have a contact who wants to be on this show, so he wanted me to send him one of those links where you…
On the “People vs Algorithms” podcast, Brian Morrissey recently mentioned that we should view the reaction to AI in the context of the Gartner Hype Cycle – which was new to me. It’s a graphical representation of the phases of adoption of and reaction to new technologies. Phase 1 is the Technology Trigger. This is…
Our minds are very complex, and our choices are often influenced by strange factors. In this article I want to touch very briefly on the psychology of persuasion and focus particularly on cognitive biases. I can’t do justice to the topic in this short space, but I’d like to pique your interest by mentioning a…
What’s the best length for an email subject line? What’s the best length for an article on the web? How many free article views should a reader get before you show the paywall? There are a lot of so-called “best practices” answers to these sorts of questions, and they’re usually nonsense. Bo Sacks distributed an…
I’m a big advocate of practical tools: checklists, forms, and that sort of thing. When I was a VP of operations at a large association, I learned a lot about frameworks. This post is about one very simple kind of framework: Quadrant analysis. You’ve seen these before. It’s a 2×2 matrix where some value on…
Bo Sacks distributed an interesting article by Peter Houston yesterday called “How to build a future-proof editorial operation: Insights from IFJ 2023.” IFJ being the International Journalism Festival in Italy. I’ll review his five points and give my take below. 1. Serve your audience This should be obvious, right? If you make a product, you…
I wanted to do a little experiment this morning, so I fed this prompt into ChatGPT. I would like to see how well you do at writing a post for my blog, which is for publishers, and focuses on technology and operations issues. I will give you links to my 15 most recent blog posts….
The Kiplinger Letter is a master class in writing succinctly, clearly, and so readers can easily scan the text — even though it’s only four pages long. I admire that style. Jim Patterson of Kiplinger explains that you can get the gist of any section, and any page, just by reading the underlined parts. It’s…