Excitement and urgency aren’t always a good strategy

skeptical woman

Summary: Is forced enthusiasm in sales and marketing a good thing? It may alienate audiences rather than engage them. Authenticity and a thoughtful read on your audience is better than assuming everyone responds to high-energy tactics. Am I the only one? I need some feedback on this one, folks Today’s podcast will sound autobiographical, but … Read more

The representativeness heuristic

gambler playing craps

Summary: We can fail at estimating probabilities when we allow inconsequential similarities to cloud our judgment. If you flip heads five times, are you “due” for tails? Our brains have learned to take short cuts, but these shortcuts don’t always work. When they don’t work, we call them cognitive biases. The representative heuristic is a … Read more